Help Centre

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Help Centre

Consumer

Consumer

You have purchased or are considering making a purchase using Gratify Buy Now Pay Later.

Getting Started

What's a Gratify Payment Plan?

How do I know how much I will be able to spend with Gratify?

Can I increase my spending limit?

Does Gratify charge any interest or fees?

How does Gratify impact my credit score?

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Account Management

How can I Prequalify?

How do I log into my account?

Can I update my notification settings and preferences?

Payments & Billing

How can I add or change a card on my account?

Can I change my payment due dates?

Can I prepay my balance?

Is there a penalty for early repayment?

Can I combine my payments?

Where can I shop with my spending limit?

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Purchases & Refunds

How does Gratify handle refunds?

Why was I declined for an order?

I received my order, but the merchandise inside the package was damaged.

I need to cancel my order.

Troubleshooting

Why was my application rejected?