I received my order, but the merchandise inside the package was damaged.

We've all been in this situation where a brand new package arrives and we can't wait to open it, only to find that it may have been damaged during transit.

But don't worry, because you and Gratify made the purchase from the merchant, and they have a process in place to handle these situations. To take advantage of it, simply log into your account on the store where you bought  the item and follow the guidelines outlined in their return policy, which is available on their website.